Visual Ticket Order Display

Project Overview

This application was highly complex, and I invested a significant amount of thought and research to simplify the order-taking process for servers and food preparation for cooks. The visual display units were specifically designed to be user-friendly touchscreens. The application was developed to cater to four distinct restaurant concepts, including Dunkin' Donuts, Red Robin, Sizzler, and Little Caesars. Along with the ability to sell as a SaaS product to many others.

Project Details

The project was not a new concept. This Ticket order display needed to be used by multiple types of restaurants. The end goal was to make this as a SaaS product. Selling it to other restaurants and making it versitile enough to work for multiple scenerios.

The application required several features to enhance its functionality, such as adjustable warning times, distinct sounds to signify when an order is ready or when time has expired, and noticeable color schemes for accessibility to the color-blind. It was also essential that the tickets be resizable to accommodate longer orders and that the touch screen be user-friendly to swipe and close tickets quickly. The application was designed with an intuitive UI to ensure ease of use. Several in-store tests were conducted to understand all potential use cases, and settings for sounds and timing were added, giving each store the ability to adjust them as needed in real-time.

I was the sole designer on this project, working with stakeholders, store management and store staff. This involved many hours of research, user testing, and QA. I see my design in many restaurnats to this day. Helping the restaurant business be more efficient.

Category: UX Interaction Design
Client: Sizzling Platter - SaaS product